URGENT HIRING
Job Title: Customer Care Executive for Hypermarket Operations
Location: Doha, Qatar.
Job Type: Full-Time
Salary: QR.1600 – QR.2300/-
Candidate must be available in Qatar with valid QID and NOC
Job Summary:
The Customer Care Executive is responsible for delivering exceptional customer service by managing customer inquiries, resolving complaints, and providing accurate product and service information. The role requires excellent communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced retail environment.
Key Responsibilities:
Customer Interaction: Greet customers warmly and assist them with their inquiries, concerns, and requests via phone, email, or in person.
Complaint Resolution: Address and resolve customer complaints promptly and effectively, ensuring customer satisfaction and maintaining the company’s reputation.
Product Knowledge: Maintain a deep understanding of the hypermarket’s products and services to provide accurate information to customers.
Sales Support: Assist customers with product selection, guide promotions, and support the sales team with customer-related issues.
Order Processing: Assist customers with placing orders, and processing returns, exchanges, and refunds according to company policies.
Customer Feedback: Collect and document customer feedback to help improve service quality and product offerings.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints.
Team Collaboration: Work closely with other departments, such as sales, inventory, and management, to resolve customer issues and improve overall customer experience.
Reporting: Prepare and present regular reports on customer service metrics, complaints, and resolutions to the Customer Care Manager.
• Compliance: Ensure compliance with company policies, procedures, and standards in all customer interactions.
Qualifications:
Education: High school diploma or equivalent; a degree in Business Administration or a related field is a plus. Experience: 1-3 years of experience in customer service, preferably in a retail or hypermarket environment.
Skills:
o Excellent verbal and written communication skills
o Strong problem-solving abilities
o Customer-focused with a friendly and approachable demeanor
o Ability to work under pressure and manage time effectively
o Proficiency in MS Office and customer service software
o Multitasking and organizational skills
Language: English, Arabic and Hindi
Eligible candidates send your CV to 60001631 (WhatsApp only) or recruitment.alraheeb@gmail.com
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